Last updated: April 2026

Introduction

poig.org ("we," "us," or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect information about you when you visit and use our website at poig.org (the "Website").

We understand that privacy is a fundamental right, and we take our obligations under Australian privacy law seriously. This policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein. While poig.org is an informational website that collects minimal personal information compared to transactional websites, we believe in full transparency about our data practices.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein. If you do not agree with any aspect of this Privacy Policy, you should not use the Website.

This Privacy Policy should be read in conjunction with our Terms and Conditions and our Cookie Policy, which provide additional information about how we operate and the terms under which you use our Website.

Information We Collect

We collect information about you in several ways when you interact with our Website. The types of information we collect fall into the following categories:

Information You Provide Voluntarily

We collect personal information that you voluntarily provide to us when you interact with certain features of the Website. This may include:

• Contact Form Submissions: When you use our contact form to send us a message, enquiry, or feedback, we collect the information you provide, which typically includes your name, email address, and the content of your message. We use this information solely to respond to your enquiry and do not add it to any marketing databases unless you have separately opted in to receive communications from us.
• Email Newsletter Subscriptions: If you subscribe to our email newsletter or updates, we collect your email address and, optionally, your name. You can unsubscribe from these communications at any time by clicking the "unsubscribe" link included in every email we send.
• Comments and Feedback: If we enable comment functionality on any part of the Website, we may collect the information you submit, including your name, email address, and the content of your comment.

Information Collected Automatically

When you visit the Website, certain information is collected automatically through the use of cookies, server logs, and similar technologies. This information may include:

• Browsing Data: Your Internet Protocol (IP) address, browser type and version, operating system, device type (desktop, mobile, or tablet), screen resolution, and language preferences.
• Usage Data: The pages you visit on our Website, the date and time of your visit, the duration of your visit, the referring URL (the website you visited before arriving at our Website), and the links you click within our Website.
• Cookie Data: Information collected through cookies and similar tracking technologies. For detailed information about our use of cookies, please refer to our Cookie Policy.
• Affiliate Tracking Data: When you click on an affiliate link on our Website, our affiliate tracking technology records the click, the date and time, and a unique identifier. This information is used to attribute referrals to our Website if you subsequently register with or make a deposit at a third-party casino operator. This tracking is essential to the operation of our business model, as it enables us to receive the commissions that fund our independent review work.

Information We Do Not Collect

It is equally important for you to understand what information we do not collect:

• We do not collect credit card numbers, debit card numbers, or bank account details.
• We do not collect login credentials for any third-party casino, gambling, or financial services platform.
• We do not collect sensitive information as defined under the Privacy Act 1988 (Cth), including information about your racial or ethnic origin, political opinions, religious beliefs, sexual orientation, or health information.
• We do not collect information about your gambling activity, wins, losses, or betting patterns. Any gambling activity you undertake at a third-party operator after clicking a link on our Website is governed entirely by that operator's own privacy policy.

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain the Website: We use browsing and usage data to ensure the Website functions correctly, to identify and resolve technical issues, and to optimise the user experience across different devices and browsers.
• To Respond to Your Enquiries: When you contact us via our contact form or email, we use the information you provide to respond to your enquiry, address your concerns, and provide the information you have requested.
• To Analyse Website Usage: We use analytics data to understand how visitors interact with our Website, which pages are most popular, how users navigate through our content, and where we can improve the user experience. This analysis is typically performed using aggregated, de-identified data.
• To Support Our Affiliate Business Model: We use affiliate tracking data to attribute referrals and to receive commissions from third-party casino operators when users click through from our Website and subsequently register or make deposits. This tracking is essential to funding our independent review operations.
• To Send Communications: If you have opted in to receive our email newsletter or updates, we use your email address to send you the content you have requested. We do not send unsolicited marketing emails, and you can opt out at any time.
• To Comply with Legal Obligations: We may use or disclose your information where required by law, regulation, legal process, or governmental request.
• To Protect Our Rights and Safety: We may use your information to protect the security and integrity of the Website, to enforce our Terms and Conditions, and to protect our rights, property, and safety, or the rights, property, and safety of our users or others.

Cookies & Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and support our affiliate marketing activities. Cookies are small text files that are placed on your computer or device when you visit a website. They allow the website to recognise your device and remember certain information about your visit.

We use several categories of cookies on our Website:

• Essential Cookies: These cookies are necessary for the Website to function properly. They enable core functionality such as page navigation, access to secure areas, and basic website features. The Website cannot function properly without these cookies.
• Analytics Cookies: These cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously. We use Google Analytics, which sets cookies to measure visitor behaviour and site performance.
• Affiliate Tracking Cookies: These cookies are used to track referrals from our Website to third-party casino operators. When you click an affiliate link, a cookie is placed on your device to record the referral. This enables us to receive commissions that fund our independent review work.
• Preference Cookies: These cookies allow the Website to remember choices you make (such as your language preference or the region you are in) and provide enhanced, more personalised features.

For comprehensive information about the specific cookies we use, their purposes, durations, and how to manage your cookie preferences, please refer to our dedicated Cookie Policy.

Third-Party Links & Affiliate Partners

Our Website contains links to third-party websites, including online casino operators, game providers, regulatory bodies, and responsible gambling organisations. When you click on a link to a third-party website, you leave our Website and your subsequent interaction with that third-party site is governed by that site's own privacy policy and terms and conditions.

We do not control and are not responsible for the privacy practices of any third-party websites or services. We strongly encourage you to read the privacy policies of every website you visit, particularly those of online casino operators where you may be required to provide personal and financial information.

In particular, you should be aware that:

• Casino operators collect extensive personal data. When you register an account with an online casino, you will typically be required to provide your full name, date of birth, residential address, email address, phone number, and identity documents for KYC (Know Your Customer) verification. This information is collected and managed by the operator, not by poig.org.
• Affiliate networks may set cookies. Our affiliate partners may set their own cookies on your device when you click through our links. These cookies are governed by the affiliate network's own privacy policies.
• We share limited data with affiliate partners. When you click an affiliate link, certain non-personally identifiable information (such as a click identifier, the page you clicked from, and the date and time) may be shared with our affiliate partners to enable proper tracking and attribution. We do not share your name, email address, or any other personally identifiable information with our affiliate partners.

Data Storage & Security

We take reasonable steps to protect the information we collect from loss, misuse, unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• SSL/TLS Encryption: Our Website uses SSL/TLS encryption to protect data transmitted between your browser and our servers. You can verify this by looking for the padlock icon in your browser's address bar and the "https://" prefix in the URL.
• Secure Hosting: Our Website is hosted on secure servers with appropriate physical, electronic, and managerial security measures in place.
• Access Controls: Access to personal information held by us is restricted to authorised personnel only, on a need-to-know basis.
• Data Minimisation: We collect only the minimum amount of personal information necessary for the purposes described in this Privacy Policy. We do not retain information for longer than necessary.
• Regular Review: We regularly review our data collection, storage, and processing practices to ensure they remain appropriate and aligned with our obligations under the Privacy Act 1988.

However, no method of transmission over the Internet and no method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You acknowledge and accept that any transmission of information is at your own risk.

Personal information we collect may be stored and processed in Australia or in other countries where our hosting providers, analytics providers, or other service providers maintain facilities. Where information is transferred outside of Australia, we take reasonable steps to ensure that the recipients of such information are bound by obligations that provide a comparable level of protection to the Australian Privacy Principles.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specifically:

• Contact form submissions: We retain enquiries and our responses for up to 24 months after the last communication, after which they are securely deleted.
• Email subscriber data: We retain your email address and subscription preferences for as long as you remain subscribed. Upon unsubscribing, your data is removed from our active mailing lists within 30 days, though it may be retained in backups for an additional 90 days.
• Analytics data: Aggregated analytics data is retained indefinitely for trend analysis. Individual-level analytics data (such as IP addresses) is anonymised or deleted in accordance with our analytics provider's data retention settings, which is currently set to 14 months.
• Affiliate tracking data: Click and referral data is retained for the duration of our agreement with the relevant affiliate partner, as it is necessary for commission reconciliation and dispute resolution.

Your Rights Under Australian Privacy Law

The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) provide you with certain rights in relation to your personal information. We are committed to honouring these rights and facilitating their exercise.

Right of Access (APP 12)

You have the right to request access to the personal information we hold about you. Upon receiving a verified request, we will provide you with access to your information in a reasonable timeframe. In most cases, there will be no charge for processing your access request. However, we reserve the right to charge a reasonable fee for access in circumstances where the request requires an unreasonable diversion of our resources.

Right of Correction (APP 13)

You have the right to request correction of any personal information we hold about you that you believe is inaccurate, out of date, incomplete, irrelevant, or misleading. We will take reasonable steps to correct the information within 30 days of receiving your request. If we refuse to correct the information, we will provide you with a written notice explaining our reasons and the mechanisms available to you to complain about the refusal.

Right to Complain

If you believe that we have breached the Australian Privacy Principles or mishandled your personal information in any way, you have the right to lodge a complaint with us. We will investigate all complaints and respond within 30 days. If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: [email protected]
• Post: GPO Box 5218, Sydney NSW 2001

Right to Opt Out

You have the right to opt out of receiving direct marketing communications from us at any time. You can exercise this right by clicking the "unsubscribe" link in any email we send you, or by contacting us directly via our Contact Page. We will process your opt-out request promptly and without charge.

Right to Anonymity (APP 2)

Where practicable, we provide you with the option of not identifying yourself, or of using a pseudonym, when dealing with us. You can browse our Website without providing any personal information. However, if you choose to contact us or subscribe to our newsletter, we will need at minimum an email address to respond to your enquiry or deliver the requested content.

Children's Privacy

poig.org is an adults-only website. Our content relates to online gambling, which is a strictly age-restricted activity in Australia. This Website is not intended for, and should not be accessed by, anyone under the age of eighteen (18).

We do not knowingly collect personal information from children under the age of eighteen. If we become aware that we have inadvertently collected personal information from a child under eighteen, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately via our Contact Page. We will take all reasonable steps to locate and delete the relevant information.

We strongly encourage parents and guardians to monitor their children's internet usage and to use parental control software to prevent minors from accessing gambling-related websites. The eSafety Commissioner (www.esafety.gov.au) provides resources and guidance on keeping children safe online.

Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to the websites and other online services with which your browser communicates. There is currently no universally accepted standard for how websites should respond to DNT signals. As such, our Website does not currently respond to DNT signals. However, you can manage your tracking preferences through your browser's cookie settings and through the third-party tools described in our Cookie Policy.

We will continue to monitor developments in DNT standards and will update this policy if and when a uniform standard is adopted that requires a change in our practices.

International Data Transfers

Our Website may be accessed from countries outside Australia, and some of the third-party services we use (such as Google Analytics, content delivery networks, and affiliate tracking platforms) may process data in jurisdictions outside Australia. Where your personal information is transferred outside of Australia, we take reasonable steps to ensure that the overseas recipients handle your information in a manner consistent with the Australian Privacy Principles.

In particular, we ensure that any overseas recipients of personal information are subject to privacy laws or contractual obligations that are at least substantially similar to the protections afforded by the Australian Privacy Principles. Where this is not possible, we will seek your consent before transferring your information overseas or ensure that the transfer falls within one of the exceptions permitted under the Privacy Act 1988.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make material changes to this Privacy Policy that significantly alter how we collect, use, or disclose your personal information, we will make reasonable efforts to notify you, such as by placing a prominent notice on the Website. However, it remains your responsibility to review this policy regularly.

Your continued use of the Website after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the revised policy, you should discontinue your use of the Website.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your rights under Australian privacy law, we encourage you to contact us. We take all privacy enquiries seriously and are committed to resolving any concerns you may have.

You can reach us via our Contact Page. When contacting us about a privacy matter, please include sufficient detail about your enquiry so that we can identify and respond to your request efficiently. If you are making an access or correction request, we may need to verify your identity before processing the request.

We endeavour to respond to all privacy-related enquiries within 30 days. If your matter is complex and requires additional time, we will advise you of the expected timeframe and keep you informed of the progress of your request.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

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