We believe that open communication with our readers is essential to maintaining the trust and accuracy that define our work. Whether you have a question about one of our casino reviews, want to flag an issue with an operator, or simply have a suggestion for how we can improve, we want to hear from you.

Our team reads every message personally—there are no automated responses or outsourced call centres here. When you write to us, you are writing to the same people who deposit their own money, test the withdrawals, and write the reviews you read on this site. We treat your feedback with the same rigour and care that we apply to our testing process.

Below you will find the best way to reach us depending on the nature of your enquiry. We have dedicated email addresses for different types of correspondence to ensure your message reaches the right person as quickly as possible.

How to Reach Us

We maintain several dedicated channels to ensure your enquiry is handled by the most appropriate team member. Please use the email address that best matches the nature of your message:

• General Enquiries: [email protected] – For general questions about our site, our reviews, our methodology, or anything else that does not fit into the categories below. This inbox is monitored daily by our editorial team.
• Editorial Corrections: [email protected] – If you have spotted a factual error, an outdated piece of information, or a broken link on any of our pages, please let us know. Accuracy is the cornerstone of our work, and we take correction requests seriously. Please include the URL of the page in question and a description of the error so we can investigate and fix it promptly.
• Partnership Enquiries: [email protected] – For casino operators, affiliate networks, software providers, or other industry professionals interested in working with us. Please note that partnership enquiries do not influence our editorial content or rankings in any way. We assess every potential partnership against our editorial standards before proceeding.

Response Time: We aim to respond to all enquiries within 24–48 business hours. During periods of high volume—particularly after we publish major review updates or breaking news about an operator—response times may extend slightly. Rest assured that every message is read and will receive a reply.

If your enquiry is urgent—for example, if you believe a casino we have recommended is engaging in fraudulent activity—please include "URGENT" in your subject line, and we will prioritise your message accordingly.

Report a Casino Issue

If you have had a problem with a casino that we have reviewed or recommended on this site, we want to know about it. Player reports are one of the most valuable sources of information we have, and every report we receive is investigated thoroughly by our team.

We take these reports seriously because our credibility depends on the accuracy of our recommendations. If a casino that we have rated highly is treating players unfairly—whether that means delaying withdrawals, changing bonus terms retroactively, providing misleading information, or engaging in any other form of misconduct—we need to know so we can update our reviews and protect other Australian players.

What to Include in Your Report

To help us investigate your report as effectively as possible, please provide the following information when you contact us:

• Casino Name: The exact name of the casino where you experienced the issue.
• Issue Description: A clear, detailed description of what happened. Be as specific as possible—vague reports are much harder to investigate than specific ones.
• Dates: When did the issue occur? If it is an ongoing problem, when did it start? Timeline information helps us determine whether the issue is a one-off incident or a systemic problem.
• Supporting Evidence: Screenshots of chat conversations, email correspondence, transaction records, or any other documentation that supports your claim. The more evidence you can provide, the stronger your case will be and the faster we can take action.
• Your Contact Details: An email address where we can reach you for follow-up questions. We will never share your personal information with the casino or any third party without your explicit consent.

Send your report to [email protected] with the subject line "Casino Issue Report" and we will begin our investigation promptly.

What Happens After You Report

Once we receive your report, our process is as follows:

1. We acknowledge receipt of your report within 24–48 business hours.
2. Our team reviews the evidence and conducts independent verification where possible, including contacting the casino directly if appropriate.
3. If we determine that the casino is at fault, we update our review to reflect the issue and adjust the casino's rating accordingly.
4. We notify you of the outcome of our investigation.

We investigate all reports and update our reviews accordingly. Your experience could prevent other Australian players from encountering the same problem, and we are grateful for every report we receive.

Suggest a Casino for Review

We are always expanding our coverage of the Australian online casino market, and reader suggestions are one of the best ways for us to discover operators that deserve a closer look. If there is a casino you have been playing at that is not yet featured on our site, or if you have heard about a new operator that you think Australian players should know about, we would love to hear from you.

When suggesting a casino for review, it helps if you can tell us:

• The casino name and website URL so we can verify its existence and legitimacy.
• Why you think it deserves a review—perhaps it has unusually fast PayID withdrawals, an impressive game library, generous bonuses with fair terms, or something else that sets it apart from the competition.
• Your experience with the casino (if applicable)—have you played there? How was the deposit and withdrawal process? Were there any issues? Your first-hand experience helps us prioritise which casinos to review next.

Send your suggestion to [email protected] with the subject line "Casino Review Suggestion." While we cannot guarantee that every suggestion will result in a published review—we need to verify licensing, test withdrawals, and complete our full review process before publishing—we do consider every suggestion we receive and appreciate your input.

Please note that we only review casinos that accept Australian players and hold at least a basic operating licence from a recognised jurisdiction. We will not review unlicensed or clearly fraudulent operators, although we may publish warnings about them if we believe they pose a risk to Australian players.

Send Us a Message

Use the form below to send us a message directly. All fields marked with an asterisk (*) are required. We will respond to your enquiry within 24–48 business hours.

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Responsible Gambling Support

If you or someone you know is experiencing problems related to gambling, please do not hesitate to reach out to the following organisations. They provide free, confidential support and are available to help at any time.

Gambling-related harm can affect anyone, regardless of how much they gamble or how long they have been playing. You do not need to have a "serious" problem to reach out for support—these services are available to anyone who feels that gambling is no longer enjoyable, that they are spending more than they can afford, or that gambling is negatively affecting their relationships, work, or mental health.

• National Gambling Helpline: 1800 858 858 – Free, confidential, and available 24 hours a day, 7 days a week. Speak directly with a trained counsellor who can provide immediate support, advice, and referrals to specialist services in your area. This should be your first call if you need help.
• Gambling Help Online: gamblinghelponline.org.au – Offers 24/7 live chat support for those who prefer to communicate in writing. Also provides email counselling, self-help tools, activity worksheets, and links to local face-to-face counselling services. An excellent resource for people who may not be ready to make a phone call but still need support.
• Lifeline: 13 11 14 – Australia's leading crisis support service, available 24/7. While not gambling-specific, Lifeline provides vital support for anyone experiencing emotional distress, including distress caused by gambling-related financial or relationship problems. If you are in crisis, call Lifeline immediately.
• BetStop: betstop.gov.au – Australia's National Self-Exclusion Register. BetStop allows you to voluntarily exclude yourself from all licensed Australian wagering service providers for a period of your choosing (minimum 3 months, up to a lifetime ban). Once registered, licensed operators are legally required to close your accounts and refuse any new registrations. This is one of the most effective tools available if you need a break from gambling.

We include these resources on every page of our website because we believe that responsible gambling is not an afterthought—it is a fundamental part of the online casino experience. If the fun stops, stop. And if you need help stopping, these organisations are here for you.

Media & Press

We welcome enquiries from journalists, media outlets, researchers, and industry publications who are interested in our work, our methodology, or the broader Australian online gambling landscape.

Our team members are available for interviews, expert commentary, and data sharing on topics including:

• The state of online gambling regulation in Australia
• Offshore casino safety and player protection
• Payment method trends in the Australian iGaming market (including PayID, cryptocurrency, and traditional banking)
• Responsible gambling practices and harm minimisation
• Casino review methodology and testing standards

For all media and press enquiries, please contact [email protected]. We aim to respond to media requests within 24 hours and are happy to accommodate tight publication deadlines where possible.

Please note that we do not provide paid endorsements, sponsored quotes, or ghostwritten commentary. Any statement attributed to our team members reflects their genuine professional opinion based on their testing and expertise.

To learn more about who we are and how we work, please visit our About Us page, which includes detailed information about our team, our testing methodology, and our editorial standards.